A render failed or never finished EN

What to try, and how to get back to the original in the meantime.

When you select Apply & render in the editor, Rekorder rebuilds your video in the background. Sometimes that fails outright, and sometimes it seems to sit on "Rendering…" for a long time. Either way, the video you already had is untouched until a render actually finishes.

How long a render should take

A render takes about as long as processing a new recording. That's usually under 5 minutes, and never more than 10. If yours has been going longer than 10 minutes, something is wrong and it's time to contact support.

If it fails right away

The status changes to "Something went wrong. Please try again." and Apply & render and Restore original unlock again.

Your current video is unaffected. Viewers still see whatever they could see before you selected Apply & render. Nothing is replaced until a render succeeds.
Your draft is still there. Your cuts, mutes and overlays in the editor aren't lost, so you don't need to redo them.
Try Apply & render again. A single failed attempt often just succeeds on retry.

If it's stuck on "Rendering…"

Rendering happens on Rekorder's servers, not in your browser, so it's safe to close the tab or navigate away. It keeps going either way.

Reopen the recording's editor. If the render is still in progress, the page shows "Rendering…" again, and Apply & render and Restore original stay locked until it finishes.
Leave the page open. It checks automatically and reloads with the rendered video the moment the render completes, so you don't need to refresh.

If it's still going after 10 minutes, contact support rather than continuing to wait.

Get back to the original in the meantime

If you'd rather not wait, or a render keeps failing, use Restore original at the top of the editor. It discards your edits and brings back the untouched recording from before you started editing. See Editing is non-destructive: getting the original back for what this changes and how to do it.

Contact support

If a render keeps failing, or has been stuck for more than 10 minutes, contact support. Include:

A link to the recording, or its title.
How long it's been stuck, or how many times it's failed.
A log file, if you can reproduce the issue with logging turned on. See Turn on logging and send a log file to support.

See How do I contact support? and How do I report a bug from inside the app? for how to reach us.