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Solve common passkey setup and sign-in problems, including unsupported browsers, expired requests and missing credentials.
This article covers the errors you might see when adding a passkey in Settings → Security or when signing in with one. For the setup and sign-in steps themselves, see Set up and manage passkeys and Sign in with a Passkey.
A passkey needs:
If either is missing, you'll see "Passkeys need a recent browser and a secure connection.", whether you're adding a passkey or signing in. Update your browser or switch to one that supports passkeys, or sign in another way instead:
Adding or removing a passkey needs a sign-in from the last 15 minutes. If it's been longer, Add passkey and Remove stay greyed out. Sign out, sign back in, and return to Settings → Security.
You have 5 minutes to complete the prompt once you click Add passkey. If you take longer, click Add passkey again to start a fresh request.
You closed or cancelled the browser's prompt, or your device has no way to create a passkey right now - for example no fingerprint reader or device lock set up, or no security key plugged in. Set up a device lock, fingerprint or face unlock in your operating system, plug in a security key, or try a different device.
You tried to add a passkey using the same device lock, fingerprint or security key as one already saved to your account. Check the list in Settings → Security - it's probably already there.
A general failure. Try again, and contact support if it keeps happening.
You cancelled the prompt, or your browser didn't find a passkey saved for Rekorder on this device. See Missing or unavailable passkey below.
You have 5 minutes to confirm once the prompt opens. On the website, click Sign in with a Passkey again; in the extension popup, click Try again in the window.
The passkey was removed from your account, usually from Settings → Security. Sign in another way, then add a new passkey for this device if you'd like.
A general failure. Try again, or sign in another way and contact support if it persists.
A passkey saved by a password manager (like iCloud Keychain or Google Password Manager) usually syncs, so your browser can find it on any device signed in to that same account. A passkey tied to a single device, or stored on a physical security key, only works there - on any other device, the sign-in prompt won't find it at all, and you'll need to sign in another way and add a new passkey for that device.
To check which passkeys you have and whether each one is synced, go to Settings → Security. See Set up and manage passkeys for what each entry shows.
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