Help Center

Install the extension, sign in, and make your first recording.

• Record your first video in under two minutes Install, pin, allow the camera and microphone, record, share. chevron_right
• Install Rekorder and pin it to your toolbar Add it from the Chrome Web Store, then pin it so the popup is one click away. chevron_right
• Which browsers Rekorder works in Chrome and other Chromium browsers, and what happens on Firefox and Safari. chevron_right
• Allow camera and microphone access Why Chrome asks before you have recorded anything, and which option keeps access from expiring. chevron_right
• Sign in from the extension popup Google, Microsoft, Facebook, Apple, a passkey, or an emailed sign-in link. chevron_right
• Sign in with an emailed link How long the link lasts, what to do when it says it was already used, and why a bot check appears. chevron_right
• Set defaults so you do not reconfigure every recording Resolution, camera, microphone, countdown and sharing settings that stick. chevron_right
• Uninstall Rekorder, and what happens to your recordings Cloud recordings stay in your account; anything that only ever lived on this computer does not. chevron_right

Start-to-finish recipes for a whole job, rather than one feature at a time.

• Record a product demo of a web app Tab capture with the in-page controls, a camera bubble and clicks worth following. chevron_right
• Record a bug report a developer can act on Window or screen capture, the system sound, and the log file that goes with it. chevron_right
• Record a talking-head intro Camera-only mode, a background effect, and the mirror setting that catches everyone once. chevron_right
• Record a lecture or a long walkthrough The settings that keep a long take small, and the chapters that make it navigable. chevron_right
• Record something confidential Offline mode end to end, or the blur bar plus a private link. chevron_right
• Clean up a take instead of recording it again Cut the silences, mute the filler words, trim the ends, then filter the noise. chevron_right
• Turn a long recording into something people will watch Captions, chapters, a summary and a suggested speed, in that order. chevron_right
• Share with a customer, or share with your team Two permission recipes side by side, and what each one lets a viewer do. chevron_right
• Set up a team workspace from scratch Create it, invite people, assign the seats, then point the recordings at it. chevron_right
• Move your work from a personal workspace to a team one Take the seat first, then move the recordings, and why a target is sometimes refused. chevron_right
• Make Rekorder fast on an older laptop Effects quality, resolution, frame rate, the quality tier and the encoder, in the order worth trying. chevron_right
• Stay inside the free plan The settings that cost less, what to archive or delete, and what to check before you record. chevron_right
• Get out of a grace period Work out which ceiling you crossed, then free it up or cover it - before the 30 days run out. chevron_right

Capture modes, the controls, keyboard shortcuts, quality settings and the tools that appear on the page you are recording.

• What you can record: tab, window, screen or camera Four capture targets, what each is good for, and why only a tab starts without a picker. chevron_right
• Record just your camera, with no screen A full capture mode of its own, not an overlay on something else. chevron_right
• Record a desktop app, or pick between two monitors What screen capture reaches beyond the browser, and how the monitor choice works. chevron_right
• Start, stop, pause and resume a recording Every way to control a take: the popup, the on-page bar and the keyboard. chevron_right
• Restart, Cancel & delete, and Stop: the difference One keeps the take, one throws it away and starts again, one finishes it. chevron_right
• The countdown before recording starts Choose none, three or five seconds, or skip it once. chevron_right
• The extra tab that opens when you record What it does, why it has to stay open, and what happens if you close it. chevron_right
• Keyboard shortcuts, and how to change them Eight commands, four bound by default, all re-bindable in Chrome. chevron_right
• Resolution, frame rate and quality explained Three separate settings that are routinely confused, with what each one costs you. chevron_right
• Encoder preference and when to change it Leave it on Auto unless you have a reason. Here is what a reason looks like. chevron_right
• The control bar on the page you are recording Drag it, dock it to an edge, or keep it out of the video entirely. chevron_right
• Blur sensitive information before you record Click an address, a key or a whole column to mask it for the entire take, scrolling included. chevron_right
• Highlight your mouse and your clicks Off, on move, on click, or both. chevron_right
• Is there a maximum recording length? What limits a take in each mode, and what does not. chevron_right
• Extension settings, tab by tab General, Video, Audio, Camera and Advanced, and what belongs in each. chevron_right
• Turn on logging and send a log file to support A diagnostic tool, not a setting to leave on. Here is when to reach for it. chevron_right
• What Reset clears, and what it destroys The last-resort button in Advanced settings - and why running it during an upload costs you that recording. chevron_right
• How do I remove the Rekorder watermark? A paid seat removes the watermark automatically when you record into that workspace; there is no setting to change. chevron_right

Microphones, tab and system sound, the camera bubble, background effects and cleaning up noisy audio.

• Add your camera to a screen recording Turn the bubble on, pick a device, and frame yourself before you start. chevron_right
• Shape, size, border and position of the camera bubble Five shapes, three sizes, eight preset positions, and free dragging. chevron_right
• "UI in tab" vs "Only in preview tab" Whether the bubble and control bar appear on your page, or only in the finished video. chevron_right
• Move, hide or pop out the camera while recording Reposition the bubble mid-take, switch it off, or send it to Picture-in-Picture. chevron_right
• Camera background effects Blur, virtual backgrounds, dim, grayscale, pixelate and portrait lighting, all on your device. chevron_right
• Effects quality, the device benchmark and CPU fallback What Auto decides for you, why a CPU warning matters, and how to re-run the check. chevron_right
• Record your voice and pick a microphone Choose a device and confirm it is picking you up before you start. chevron_right
• Record the sound from a page or from your computer Tab audio, system audio, and how they mix with your microphone. chevron_right
• Why there is no system sound on Linux A Chrome platform limitation, and what you can do instead. chevron_right
• Mute your microphone mid-recording Mute and unmute your microphone from the control bar, the recorder tab or a keyboard shortcut, without stopping the take. chevron_right
• Remove background noise from a recording Fans, air conditioning and keyboard clatter, filtered after the fact - gentle, balanced or aggressive. chevron_right

Recording with no account at all: everything it can still do, where the files live, and what it cannot reach.

• Cloud mode and Offline mode: which one you are in One needs an account and syncs everything; the other needs nothing and never leaves your machine. chevron_right
• Using Offline mode day to day Find, download and delete the recordings you make in Offline mode from the Recording history panel. chevron_right
• What you give up in Offline mode No editor, no captions, no sharing and no sync. The recorder itself is complete. chevron_right
• Where offline recordings are stored, and how to keep them The local storage meter, downloading a take, and how Chrome can evict one you never saved. chevron_right
• Switching between Offline and Cloud mode Signing in and out is the switch, and it neither uploads nor deletes anything you already recorded. chevron_right
• The OPFS Explorer, and when to reach for it A diagnostic view of the local file store: browse it, pull a file out, or empty it. chevron_right

Organise your library, and understand what the free 60 minutes and 1 GB actually measure.

• The free allowance: 60 minutes and 1 GB, explained A standing ceiling on what you are keeping, not a monthly quota - delete something and the space comes straight back. chevron_right
• What happens when you go over your free limits What stops the moment you cross a ceiling, what keeps working, and how to get back under. chevron_right
• The 30-day grace period and the deletion order When yours started, the reminders you will get, and what goes first if it runs out. chevron_right
• The "at risk of deletion" badge on a recording What puts a recording in line, and how to take it back out. chevron_right
• Which limit am I hitting: minutes or storage? Where to read both meters, and what each one is counting. chevron_right
• Why you are seeing two different warning banners One is about this workspace, the other about your account. They mean different things. chevron_right
• Find your way around the dashboard The sidebar, the library views, the workspace switcher and the meter in the corner. chevron_right
• Organise recordings into folders Nested folders, and what happens to the videos inside one you delete. chevron_right
• Archive vs delete One puts a recording out of the way; the other is permanent. chevron_right
• Move recordings between folders and workspaces Including why a workspace is sometimes offered but refused as a destination. chevron_right
• Select several recordings and act on them at once Multi-select move, archive, unarchive and delete. chevron_right
• Find the moment something was said Search covers titles, transcripts, summaries, chapters and comments, not just names. chevron_right
• Everything shared with you, in one place Where it lives, and how to remove something without deleting it for the owner. chevron_right
• The asset library: import images, video and audio Import images, video and audio once to your account, then reuse them as overlays in the editor. chevron_right
• Asset file types, size and length limits 30 MB per item, 30 seconds for video, and what counts against your storage. chevron_right
• What is on the video page The player, and the Edit, Transcript, Activity and Settings tabs beside it. chevron_right
• Download your own recording Where the option lives, and why it is separate from playing the video. chevron_right
• Save a recording to Google Drive Where the option is, where the copies land, and what happens while one uploads. chevron_right
• Connect or disconnect Google Drive Where the connection is managed, and what connecting, reconnecting and disconnecting each do to copies you already saved. chevron_right
• Who can save a recording to Drive The one permission that decides it, and whose Drive each copy ends up in. chevron_right
• When a Drive copy is out of date What makes a copy outdated, and when saving again replaces the file instead of adding one. chevron_right

What happens between stopping a recording and the video being ready to watch and share.

• What happens between stopping and the video being ready Reassembly, conversion, a thumbnail and an audio track, in that order. chevron_right
• Your recording uploads while you are still recording Short chunks go up in the background, which is why stopping is nearly instant. chevron_right
• If Chrome crashes or your laptop sleeps mid-recording What survives, what does not, and where to look for it afterwards. chevron_right
• Why editing, sharing and captions wait for processing The pending and processing states you keep seeing, and when the page reloads itself. chevron_right
• An upload that seems stuck What to check first, and why it is usually safe to leave it alone. chevron_right
• You hit a limit mid-recording. Was the take lost? No. Everything already uploaded is kept and finished. chevron_right
• Why a recording link is not a direct file link Playback is authorised first and streamed second, which is what makes access settings mean anything. chevron_right
• Why an empty recording disappeared from your library A take that never uploaded anything is cleaned up on its own. chevron_right

Trim, reorder, silence and render, plus captions, summaries and chapters.

• Spoken languages supported by Rekorder The full list of languages Rekorder's speech-recognition engine can turn into captions, transcripts, summaries and chapters. chevron_right
• What you can do in the editor A timeline that cuts, reorders, silences, de-hesitates and layers, without touching the original. chevron_right
• Editing is non-destructive: getting the original back The pristine file is kept from your first edit, however many edits follow. chevron_right
• Cut out a mistake, and reorder what is left Split at the playhead, delete, duplicate and drag segments into a new order. chevron_right
• Silence a section without cutting the picture Select a span on the track and mute just its audio. chevron_right
• Remove all the dead air automatically Set a threshold and a minimum length, then cut every gap in one pass. chevron_right
• Mute filler words Found from the word-level transcript, which is why it needs captions first. chevron_right
• Add a logo, image, clip or background audio Place anything from the asset library onto the timeline, and choose how its sound behaves. chevron_right
• Cover the track, or push the timeline apart How a video clip either covers your recording or pushes it later, and what the "too long" message means. chevron_right
• Save a draft vs Apply & render One costs nothing and changes nothing; the other rebuilds the video. chevron_right
• Why rendering clears captions, summary and chapters The timing they were built against no longer exists. Generating them again is quick. chevron_right
• The editor's keyboard shortcuts Split, select, zoom, snap, undo and redo without leaving the timeline. chevron_right
• Generate captions for a recording Captions are made on demand, and they are what make search, chapters and summaries possible. chevron_right
• Caption languages, and how the language is chosen Around 99 spoken languages, independent of the interface language. chevron_right
• Fix a mis-transcribed name, or delete a line Edit the transcript directly; captions follow without being regenerated. chevron_right
• Download the transcript as text The whole thing, as a plain text file. chevron_right
• Generate a summary A condensed account of what a recording covered, editable and searchable. chevron_right
• Chapters: generated, added and renamed Turn a long recording into a list people can jump around in. chevron_right

Access levels, what each viewer is allowed to do, comments, reactions and view counts.

• Share a recording Send a link, invite specific people, or keep it to yourself. chevron_right
• Private, specific people, or anyone with the link Three access levels, and what each one means for someone who has the URL. chevron_right
• Do the people I share with need an account? What a signed-out viewer can and cannot do. chevron_right
• Stop viewers downloading, or hide the transcript Four independent switches: download, transcript, comments and the view count. chevron_right
• Who gets an email when you share Only people newly added, so re-sharing never spams your original audience. chevron_right
• Suggest a playback speed to your audience What viewers see when you set one. chevron_right
• Set sharing defaults for every future recording Save the settings you use most, and still override them one recording at a time. chevron_right
• Unshare, or revoke someone's access Take a recording back to private, or remove one person from it. chevron_right
• Comment at a specific moment in a video Feedback lands on the second it refers to, not at the bottom of a list. chevron_right
• Reactions, tasks and replies Quick emoji, threaded replies, and comments that carry an action. chevron_right
• Get, or stop getting, an email when someone comments Set per recording, by the owner. chevron_right
• How views are counted Once per session, so a refresh is not a viewer. chevron_right

Symptoms and fixes, from a recording that will not start to a link a viewer cannot open.

• The recording could not be started The usual causes, in the order worth checking, and how to report it if none apply. chevron_right
• Camera or microphone permission is blocked Where Chrome hides the switch, and how to record without the missing device meanwhile. chevron_right
• Camera or microphone unavailable A device that is missing, unplugged or held by another app - and how to carry on without it. chevron_right
• The current tab is a protected tab Which pages Chrome will not let any extension touch, and what to do instead. chevron_right
• My recording stopped by itself A closed recorder tab, a navigated page, a hit limit, or a machine that went to sleep. chevron_right
• My recording has no audio Diagnose it one source at a time: microphone, tab sound, system sound. chevron_right
• The camera bubble is missing from the video Usually the interface mode, a protected page, or a device that was never granted. chevron_right
• The control bar ended up in my video Which mode puts the on-page tools into the recording, and which one keeps them out. chevron_right
• Video is blurry, stutters or drops frames Which of the four capture settings to change first on a machine that cannot keep up. chevron_right
• Audio and video are out of sync What causes drift, and the calibration step that exists to prevent it. chevron_right
• The recording never appeared in my library Check the workspace it was recorded into before assuming it is gone. chevron_right
• It has been "processing" for a long time What is normal for a long recording, and when to tell us. chevron_right
• The thumbnail is black or wrong Why it happens, and what changes it. chevron_right
• Caption generation failed, or is rate limited "Please wait a minute and retry", wrong language detected, and outright failures. chevron_right
• A render failed or never finished What to try, and how to get back to the original in the meantime. chevron_right
• An asset will not import Unsupported type, over 30 MB, or longer than 30 seconds. chevron_right
• A viewer says the link does not work Access level, the address you invited, and what a signed-out viewer actually sees. chevron_right
• The video will not play What to check on your side before reporting it. chevron_right
• A recording will not save to Google Drive Every reason a save is refused or fails, and what each one needs from you. chevron_right
• The extension shows a login screen when you were signed in Why a session ends, and how to get back in without losing anything. chevron_right
• The account deletion link will not work Expired, already used, replaced or refused - which message means what, and how to get a link that works. chevron_right
• The popup still says Free after upgrading Where the popup reads its state from, and how to make it re-check. chevron_right
• An invitation link that will not work Expired, revoked, already used, or opened while you were signed in as someone else. chevron_right

Where recordings live, who is in a workspace, what each role can do, and who holds a seat.

• Switch between your workspaces Change the workspace you're viewing from the selector at the top left of the dashboard or from the Workspaces page under Admin. chevron_right
• Workspaces: what they are and when to create one Your personal workspace, team workspaces, and who can see what is in each. chevron_right
• The workspace you are browsing vs the one you record into Two separate choices that catch almost everyone once. chevron_right
• Set where your next recording lands Pick the target workspace from the popup, and read the badges next to each one. chevron_right
• Create, rename or delete a workspace Including the three reasons a workspace refuses to be deleted. chevron_right
• Invite people to a workspace Several at once, valid for 14 days, with resend and revoke. chevron_right
• Find, accept or decline a workspace invitation Where pending invitations appear, what accepting or declining does, and whether a paid seat comes with one. chevron_right
• Owner, admin and member: what each can do Billing is the owner alone; seats are owner and admin. The owner cannot be changed. chevron_right
• Give someone a paid seat, or take it back Assign, unassign and release, and what a reserved seat is for. chevron_right
• When someone leaves a workspace, or is removed The seat is released and the recordings stay in the workspace - whether they left or you removed them. chevron_right

Plans, seats, payment methods, invoices, and the account itself.

• Who needs a paid seat, and who does not Watching, commenting and downloading are free for everyone, forever. A seat is what one person needs to create in one workspace. chevron_right
• What Pro costs, and what it includes Every feature is on every plan. What you pay for is capacity. chevron_right
• Volume discounts and the seat cap Where the bands start, how a crossed tier is priced, and what happens past 100 seats. chevron_right
• Upgrade a workspace to Pro From pricing or from Users & Seats, through to an assigned seat. chevron_right
• Card or PayPal: the differences that matter One behavioural fork, not a payment-icon choice. Compare them before you pick. chevron_right
• What is charged today, and what at renewal Reading the checkout total, including VAT and any volume discount. chevron_right
• When your subscription renews, and where to see it The Billing page shows your renewal date and the exact amount of the next charge. chevron_right
• Change the card on file Replace it before the next renewal, from the billing page. chevron_right
• Your card is expiring, or has expired What we warn you about, when, and what happens if nothing changes. chevron_right
• A renewal payment failed How many retries there are, what to fix between them, and the authentication step a card can ask for at checkout. chevron_right
• Switch between monthly and yearly billing How it works on a card, and why PayPal has to be cancelled and re-subscribed. chevron_right
• Cancel a subscription, and what you keep Paid time is yours until the period ends. Un-cancelling means subscribing again. chevron_right
• Add seats now, and what proration costs A charge for the days left in the period. Your renewal date does not move. chevron_right
• Remove seats, and when it takes effect Reductions are scheduled for the next cycle, and can be reverted until then. chevron_right
• Cancel or revert a scheduled seat change What "scheduled", "confirming your payment" and "awaiting approval" each mean. chevron_right
• Why a PayPal change is waiting for approval PayPal asks the subscriber to agree before the amount can change. chevron_right
• Your checkout quote expired Prorated quotes are held briefly. Nothing was charged. chevron_right
• Billing details, VAT numbers and reverse charge Where to add company details, and what a registry name mismatch means. chevron_right
• Find and download your invoices One per payment, viewable inline or as a file. Issued invoices are never rewritten. chevron_right
• Find your way around Settings What the four sections hold, and what you can do from each. chevron_right
• Sign in with Google, Microsoft, Facebook or Apple Rekorder identifies your account by its email address, so you can switch sign-in providers freely as long as each one gives Rekorder the same email. chevron_right
• The emails Rekorder sends, and how to stop them What each one means, and which ones you can turn off. chevron_right
• Change your display name or picture Where each comes from, and what you can override. chevron_right
• Delete your account and everything in it What is removed, and what to do before you ask. chevron_right
• Confirm your account deletion by email How long the link lasts, what to do when it does not arrive, and what asking on its own changes. chevron_right
• Cancel an account deletion How long you have, where the choice appears, and when it stops being offered. chevron_right
• Why the Delete button is disabled What has to be turned off first, where to do it, and what becomes of time you have paid for. chevron_right
• What is kept after your account is deleted Both lists item by item, and the reason behind every line of the kept one. chevron_right
• What happens to your workspaces and teammates Which workspaces go with the account, which recordings change hands, and what your teammates are told. chevron_right
• Sign in again after deleting your account What you get back, what you do not, and what stays on record. chevron_right

Permissions, what leaves your computer, how long recordings are kept, and how to delete all of it.

• What permissions the extension asks for, and why Each one, and the feature that would stop working without it. chevron_right
• What leaves your computer in each mode In Offline mode, your recordings stay on your computer. In Cloud mode, they're uploaded, and captions are what make them searchable. chevron_right
• Does Rekorder read the pages I visit? What the extension can see, and what it does with it. chevron_right
• Telling people you are recording them Recording laws differ by place. This is the part you are responsible for. chevron_right
• Revoke camera or microphone access Chrome owns these permissions, not Rekorder. Here is where they live. chevron_right
• What Rekorder can see in your Google Drive The access it asks Google for, what that leaves out, and how to take it back. chevron_right
• What the extension stores on your computer Chunks while you record, settings, and logs if you turned them on. chevron_right
• How long recordings are kept What is retained, what is deleted, and when each happens. chevron_right
• Who processes your data, and where it is stored The services involved in running Rekorder, and what each one handles. chevron_right
• Students, schools and younger users What our policy says about classroom use. chevron_right
• Delete everything Rekorder holds about you Where the request starts, what it reaches, and what has to stay behind. chevron_right
• This account is unavailable What the message means, and how to appeal it. chevron_right
• Set up and manage passkeys Add a passkey from Settings or the sign-in offer, see its status, and remove one you no longer use. chevron_right
• Sign in with a passkey Use a saved passkey to sign in on the website or Rekorder extension, and what to do when it is unavailable. chevron_right
• Fix passkey sign-in and setup problems Solve common passkey setup and sign-in problems, including unsupported browsers, expired requests and missing credentials. chevron_right