Help Center

Start-to-finish recipes for a whole job, rather than one feature at a time.

• Record a product demo of a web app Tab capture with the in-page controls, a camera bubble and clicks worth following. chevron_right
• Record a bug report a developer can act on Window or screen capture, the system sound, and the log file that goes with it. chevron_right
• Record a talking-head intro Camera-only mode, a background effect, and the mirror setting that catches everyone once. chevron_right
• Record a lecture or a long walkthrough The settings that keep a long take small, and the chapters that make it navigable. chevron_right
• Record something confidential Offline mode end to end, or the blur bar plus a private link. chevron_right
• Clean up a take instead of recording it again Cut the silences, mute the filler words, trim the ends, then filter the noise. chevron_right
• Turn a long recording into something people will watch Captions, chapters, a summary and a suggested speed, in that order. chevron_right
• Share with a customer, or share with your team Two permission recipes side by side, and what each one lets a viewer do. chevron_right
• Set up a team workspace from scratch Create it, invite people, assign the seats, then point the recordings at it. chevron_right
• Move your work from a personal workspace to a team one Take the seat first, then move the recordings, and why a target is sometimes refused. chevron_right
• Make Rekorder fast on an older laptop Effects quality, resolution, frame rate, the quality tier and the encoder, in the order worth trying. chevron_right
• Stay inside the free plan The settings that cost less, what to archive or delete, and what to check before you record. chevron_right
• Get out of a grace period Work out which ceiling you crossed, then free it up or cover it - before the 30 days run out. chevron_right

Capture modes, the controls, keyboard shortcuts, quality settings and the tools that appear on the page you are recording.

• What you can record: tab, window, screen or camera Four capture targets, what each is good for, and why only a tab starts without a picker. chevron_right
• Record just your camera, with no screen A full capture mode of its own, not an overlay on something else. chevron_right
• Record a desktop app, or pick between two monitors What screen capture reaches beyond the browser, and how the monitor choice works. chevron_right
• Start, stop, pause and resume a recording Every way to control a take: the popup, the on-page bar and the keyboard. chevron_right
• Restart, Cancel & delete, and Stop: the difference One keeps the take, one throws it away and starts again, one finishes it. chevron_right
• The countdown before recording starts Choose none, three or five seconds, or skip it once. chevron_right
• The extra tab that opens when you record What it does, why it has to stay open, and what happens if you close it. chevron_right
• Keyboard shortcuts, and how to change them Eight commands, four bound by default, all re-bindable in Chrome. chevron_right
• Resolution, frame rate and quality explained Three separate settings that are routinely confused, with what each one costs you. chevron_right
• Encoder preference and when to change it Leave it on Auto unless you have a reason. Here is what a reason looks like. chevron_right
• The control bar on the page you are recording Drag it, dock it to an edge, or keep it out of the video entirely. chevron_right
• Blur sensitive information before you record Click an address, a key or a whole column to mask it for the entire take, scrolling included. chevron_right
• Highlight your mouse and your clicks Off, on move, on click, or both. chevron_right
• Is there a maximum recording length? What limits a take in each mode, and what does not. chevron_right
• Extension settings, tab by tab General, Video, Audio, Camera and Advanced, and what belongs in each. chevron_right
• Turn on logging and send a log file to support A diagnostic tool, not a setting to leave on. Here is when to reach for it. chevron_right
• What Reset clears, and what it destroys The last-resort button in Advanced settings - and why running it during an upload costs you that recording. chevron_right
• How do I remove the Rekorder watermark? A paid seat removes the watermark automatically when you record into that workspace; there is no setting to change. chevron_right

Microphones, tab and system sound, the camera bubble, background effects and cleaning up noisy audio.

• Add your camera to a screen recording Turn the bubble on, pick a device, and frame yourself before you start. chevron_right
• Shape, size, border and position of the camera bubble Five shapes, three sizes, eight preset positions, and free dragging. chevron_right
• "UI in tab" vs "Only in preview tab" Whether the bubble and control bar appear on your page, or only in the finished video. chevron_right
• Move, hide or pop out the camera while recording Reposition the bubble mid-take, switch it off, or send it to Picture-in-Picture. chevron_right
• Camera background effects Blur, virtual backgrounds, dim, grayscale, pixelate and portrait lighting, all on your device. chevron_right
• Effects quality, the device benchmark and CPU fallback What Auto decides for you, why a CPU warning matters, and how to re-run the check. chevron_right
• Record your voice and pick a microphone Choose a device and confirm it is picking you up before you start. chevron_right
• Record the sound from a page or from your computer Tab audio, system audio, and how they mix with your microphone. chevron_right
• Why there is no system sound on Linux A Chrome platform limitation, and what you can do instead. chevron_right
• Mute your microphone mid-recording Mute and unmute your microphone from the control bar, the recorder tab or a keyboard shortcut, without stopping the take. chevron_right
• Remove background noise from a recording Fans, air conditioning and keyboard clatter, filtered after the fact - gentle, balanced or aggressive. chevron_right

Recording with no account at all: everything it can still do, where the files live, and what it cannot reach.

• Cloud mode and Offline mode: which one you are in One needs an account and syncs everything; the other needs nothing and never leaves your machine. chevron_right
• Using Offline mode day to day Find, download and delete the recordings you make in Offline mode from the Recording history panel. chevron_right
• What you give up in Offline mode No editor, no captions, no sharing and no sync. The recorder itself is complete. chevron_right
• Where offline recordings are stored, and how to keep them The local storage meter, downloading a take, and how Chrome can evict one you never saved. chevron_right
• Switching between Offline and Cloud mode Signing in and out is the switch, and it neither uploads nor deletes anything you already recorded. chevron_right
• The OPFS Explorer, and when to reach for it A diagnostic view of the local file store: browse it, pull a file out, or empty it. chevron_right

Organise your library, and understand what the free 60 minutes and 1 GB actually measure.

• The free allowance: 60 minutes and 1 GB, explained A standing ceiling on what you are keeping, not a monthly quota - delete something and the space comes straight back. chevron_right
• What happens when you go over your free limits What stops the moment you cross a ceiling, what keeps working, and how to get back under. chevron_right
• The 30-day grace period and the deletion order When yours started, the reminders you will get, and what goes first if it runs out. chevron_right
• The "at risk of deletion" badge on a recording What puts a recording in line, and how to take it back out. chevron_right
• Which limit am I hitting: minutes or storage? Where to read both meters, and what each one is counting. chevron_right
• Why you are seeing two different warning banners One is about this workspace, the other about your account. They mean different things. chevron_right
• Find your way around the dashboard The sidebar, the library views, the workspace switcher and the meter in the corner. chevron_right
• Organise recordings into folders Nested folders, and what happens to the videos inside one you delete. chevron_right
• Archive vs delete One puts a recording out of the way; the other is permanent. chevron_right
• Move recordings between folders and workspaces Including why a workspace is sometimes offered but refused as a destination. chevron_right
• Select several recordings and act on them at once Multi-select move, archive, unarchive and delete. chevron_right
• Find the moment something was said Search covers titles, transcripts, summaries, chapters and comments, not just names. chevron_right
• Everything shared with you, in one place Where it lives, and how to remove something without deleting it for the owner. chevron_right
• The asset library: import images, video and audio Import images, video and audio once to your account, then reuse them as overlays in the editor. chevron_right
• Asset file types, size and length limits 30 MB per item, 30 seconds for video, and what counts against your storage. chevron_right
• What is on the video page The player, and the Edit, Transcript, Activity and Settings tabs beside it. chevron_right
• Download your own recording Where the option lives, and why it is separate from playing the video. chevron_right
• Save a recording to Google Drive Where the option is, where the copies land, and what happens while one uploads. chevron_right
• Connect or disconnect Google Drive Where the connection is managed, and what connecting, reconnecting and disconnecting each do to copies you already saved. chevron_right
• Who can save a recording to Drive The one permission that decides it, and whose Drive each copy ends up in. chevron_right
• When a Drive copy is out of date What makes a copy outdated, and when saving again replaces the file instead of adding one. chevron_right

What happens between stopping a recording and the video being ready to watch and share.

• What happens between stopping and the video being ready Reassembly, conversion, a thumbnail and an audio track, in that order. chevron_right
• Your recording uploads while you are still recording Short chunks go up in the background, which is why stopping is nearly instant. chevron_right
• If Chrome crashes or your laptop sleeps mid-recording What survives, what does not, and where to look for it afterwards. chevron_right
• Why editing, sharing and captions wait for processing The pending and processing states you keep seeing, and when the page reloads itself. chevron_right
• An upload that seems stuck What to check first, and why it is usually safe to leave it alone. chevron_right
• You hit a limit mid-recording. Was the take lost? No. Everything already uploaded is kept and finished. chevron_right
• Why a recording link is not a direct file link Playback is authorised first and streamed second, which is what makes access settings mean anything. chevron_right
• Why an empty recording disappeared from your library A take that never uploaded anything is cleaned up on its own. chevron_right

Trim, reorder, silence and render, plus captions, summaries and chapters.

• Spoken languages supported by Rekorder The full list of languages Rekorder's speech-recognition engine can turn into captions, transcripts, summaries and chapters. chevron_right
• What you can do in the editor A timeline that cuts, reorders, silences, de-hesitates and layers, without touching the original. chevron_right
• Editing is non-destructive: getting the original back The pristine file is kept from your first edit, however many edits follow. chevron_right
• Cut out a mistake, and reorder what is left Split at the playhead, delete, duplicate and drag segments into a new order. chevron_right
• Silence a section without cutting the picture Select a span on the track and mute just its audio. chevron_right
• Remove all the dead air automatically Set a threshold and a minimum length, then cut every gap in one pass. chevron_right
• Mute filler words Found from the word-level transcript, which is why it needs captions first. chevron_right
• Add a logo, image, clip or background audio Place anything from the asset library onto the timeline, and choose how its sound behaves. chevron_right
• Cover the track, or push the timeline apart How a video clip either covers your recording or pushes it later, and what the "too long" message means. chevron_right
• Save a draft vs Apply & render One costs nothing and changes nothing; the other rebuilds the video. chevron_right
• Why rendering clears captions, summary and chapters The timing they were built against no longer exists. Generating them again is quick. chevron_right
• The editor's keyboard shortcuts Split, select, zoom, snap, undo and redo without leaving the timeline. chevron_right
• Generate captions for a recording Captions are made on demand, and they are what make search, chapters and summaries possible. chevron_right
• Caption languages, and how the language is chosen Around 99 spoken languages, independent of the interface language. chevron_right
• Fix a mis-transcribed name, or delete a line Edit the transcript directly; captions follow without being regenerated. chevron_right
• Download the transcript as text The whole thing, as a plain text file. chevron_right
• Generate a summary A condensed account of what a recording covered, editable and searchable. chevron_right
• Chapters: generated, added and renamed Turn a long recording into a list people can jump around in. chevron_right

Access levels, what each viewer is allowed to do, comments, reactions and view counts.

• Share a recording Send a link, invite specific people, or keep it to yourself. chevron_right
• Private, specific people, or anyone with the link Three access levels, and what each one means for someone who has the URL. chevron_right
• Do the people I share with need an account? What a signed-out viewer can and cannot do. chevron_right
• Stop viewers downloading, or hide the transcript Four independent switches: download, transcript, comments and the view count. chevron_right
• Who gets an email when you share Only people newly added, so re-sharing never spams your original audience. chevron_right
• Suggest a playback speed to your audience What viewers see when you set one. chevron_right
• Set sharing defaults for every future recording Save the settings you use most, and still override them one recording at a time. chevron_right
• Unshare, or revoke someone's access Take a recording back to private, or remove one person from it. chevron_right
• Comment at a specific moment in a video Feedback lands on the second it refers to, not at the bottom of a list. chevron_right
• Reactions, tasks and replies Quick emoji, threaded replies, and comments that carry an action. chevron_right
• Get, or stop getting, an email when someone comments Set per recording, by the owner. chevron_right
• How views are counted Once per session, so a refresh is not a viewer. chevron_right

Symptoms and fixes, from a recording that will not start to a link a viewer cannot open.

• The recording could not be started The usual causes, in the order worth checking, and how to report it if none apply. chevron_right
• Camera or microphone permission is blocked Where Chrome hides the switch, and how to record without the missing device meanwhile. chevron_right
• Camera or microphone unavailable A device that is missing, unplugged or held by another app - and how to carry on without it. chevron_right
• The current tab is a protected tab Which pages Chrome will not let any extension touch, and what to do instead. chevron_right
• My recording stopped by itself A closed recorder tab, a navigated page, a hit limit, or a machine that went to sleep. chevron_right
• My recording has no audio Diagnose it one source at a time: microphone, tab sound, system sound. chevron_right
• The camera bubble is missing from the video Usually the interface mode, a protected page, or a device that was never granted. chevron_right
• The control bar ended up in my video Which mode puts the on-page tools into the recording, and which one keeps them out. chevron_right
• Video is blurry, stutters or drops frames Which of the four capture settings to change first on a machine that cannot keep up. chevron_right
• Audio and video are out of sync What causes drift, and the calibration step that exists to prevent it. chevron_right
• The recording never appeared in my library Check the workspace it was recorded into before assuming it is gone. chevron_right
• It has been "processing" for a long time What is normal for a long recording, and when to tell us. chevron_right
• The thumbnail is black or wrong Why it happens, and what changes it. chevron_right
• Caption generation failed, or is rate limited "Please wait a minute and retry", wrong language detected, and outright failures. chevron_right
• A render failed or never finished What to try, and how to get back to the original in the meantime. chevron_right
• An asset will not import Unsupported type, over 30 MB, or longer than 30 seconds. chevron_right
• A viewer says the link does not work Access level, the address you invited, and what a signed-out viewer actually sees. chevron_right
• The video will not play What to check on your side before reporting it. chevron_right
• A recording will not save to Google Drive Every reason a save is refused or fails, and what each one needs from you. chevron_right
• The extension shows a login screen when you were signed in Why a session ends, and how to get back in without losing anything. chevron_right
• The account deletion link will not work Expired, already used, replaced or refused - which message means what, and how to get a link that works. chevron_right
• The popup still says Free after upgrading Where the popup reads its state from, and how to make it re-check. chevron_right
• An invitation link that will not work Expired, revoked, already used, or opened while you were signed in as someone else. chevron_right

Where recordings live, who is in a workspace, what each role can do, and who holds a seat.

• Switch between your workspaces Change the workspace you're viewing from the selector at the top left of the dashboard or from the Workspaces page under Admin. chevron_right
• Workspaces: what they are and when to create one Your personal workspace, team workspaces, and who can see what is in each. chevron_right
• The workspace you are browsing vs the one you record into Two separate choices that catch almost everyone once. chevron_right
• Set where your next recording lands Pick the target workspace from the popup, and read the badges next to each one. chevron_right
• Create, rename or delete a workspace Including the three reasons a workspace refuses to be deleted. chevron_right
• Invite people to a workspace Several at once, valid for 14 days, with resend and revoke. chevron_right
• Find, accept or decline a workspace invitation Where pending invitations appear, what accepting or declining does, and whether a paid seat comes with one. chevron_right
• Owner, admin and member: what each can do Billing is the owner alone; seats are owner and admin. The owner cannot be changed. chevron_right
• Give someone a paid seat, or take it back Assign, unassign and release, and what a reserved seat is for. chevron_right
• When someone leaves a workspace, or is removed The seat is released and the recordings stay in the workspace - whether they left or you removed them. chevron_right

Plans, seats, payment methods, invoices, and the account itself.

• Who needs a paid seat, and who does not Watching, commenting and downloading are free for everyone, forever. A seat is what one person needs to create in one workspace. chevron_right
• What Pro costs, and what it includes Every feature is on every plan. What you pay for is capacity. chevron_right
• Volume discounts and the seat cap Where the bands start, how a crossed tier is priced, and what happens past 100 seats. chevron_right
• Upgrade a workspace to Pro From pricing or from Users & Seats, through to an assigned seat. chevron_right
• Card or PayPal: the differences that matter One behavioural fork, not a payment-icon choice. Compare them before you pick. chevron_right
• What is charged today, and what at renewal Reading the checkout total, including VAT and any volume discount. chevron_right
• When your subscription renews, and where to see it The Billing page shows your renewal date and the exact amount of the next charge. chevron_right
• Change the card on file Replace it before the next renewal, from the billing page. chevron_right
• Your card is expiring, or has expired What we warn you about, when, and what happens if nothing changes. chevron_right
• A renewal payment failed How many retries there are, what to fix between them, and the authentication step a card can ask for at checkout. chevron_right
• Switch between monthly and yearly billing How it works on a card, and why PayPal has to be cancelled and re-subscribed. chevron_right
• Cancel a subscription, and what you keep Paid time is yours until the period ends. Un-cancelling means subscribing again. chevron_right
• Add seats now, and what proration costs A charge for the days left in the period. Your renewal date does not move. chevron_right
• Remove seats, and when it takes effect Reductions are scheduled for the next cycle, and can be reverted until then. chevron_right
• Cancel or revert a scheduled seat change What "scheduled", "confirming your payment" and "awaiting approval" each mean. chevron_right
• Why a PayPal change is waiting for approval PayPal asks the subscriber to agree before the amount can change. chevron_right
• Your checkout quote expired Prorated quotes are held briefly. Nothing was charged. chevron_right
• Billing details, VAT numbers and reverse charge Where to add company details, and what a registry name mismatch means. chevron_right
• Find and download your invoices One per payment, viewable inline or as a file. Issued invoices are never rewritten. chevron_right
• Find your way around Settings What the four sections hold, and what you can do from each. chevron_right
• Sign in with Google, Microsoft, Facebook or Apple Rekorder identifies your account by its email address, so you can switch sign-in providers freely as long as each one gives Rekorder the same email. chevron_right
• The emails Rekorder sends, and how to stop them What each one means, and which ones you can turn off. chevron_right
• Change your display name or picture Where each comes from, and what you can override. chevron_right
• Delete your account and everything in it What is removed, and what to do before you ask. chevron_right
• Confirm your account deletion by email How long the link lasts, what to do when it does not arrive, and what asking on its own changes. chevron_right
• Cancel an account deletion How long you have, where the choice appears, and when it stops being offered. chevron_right
• Why the Delete button is disabled What has to be turned off first, where to do it, and what becomes of time you have paid for. chevron_right
• What is kept after your account is deleted Both lists item by item, and the reason behind every line of the kept one. chevron_right
• What happens to your workspaces and teammates Which workspaces go with the account, which recordings change hands, and what your teammates are told. chevron_right
• Sign in again after deleting your account What you get back, what you do not, and what stays on record. chevron_right

Permissions, what leaves your computer, how long recordings are kept, and how to delete all of it.

• What permissions the extension asks for, and why Each one, and the feature that would stop working without it. chevron_right
• What leaves your computer in each mode In Offline mode, your recordings stay on your computer. In Cloud mode, they're uploaded, and captions are what make them searchable. chevron_right
• Does Rekorder read the pages I visit? What the extension can see, and what it does with it. chevron_right
• Telling people you are recording them Recording laws differ by place. This is the part you are responsible for. chevron_right
• Revoke camera or microphone access Chrome owns these permissions, not Rekorder. Here is where they live. chevron_right
• What Rekorder can see in your Google Drive The access it asks Google for, what that leaves out, and how to take it back. chevron_right
• What the extension stores on your computer Chunks while you record, settings, and logs if you turned them on. chevron_right
• How long recordings are kept What is retained, what is deleted, and when each happens. chevron_right
• Who processes your data, and where it is stored The services involved in running Rekorder, and what each one handles. chevron_right
• Students, schools and younger users What our policy says about classroom use. chevron_right
• Delete everything Rekorder holds about you Where the request starts, what it reaches, and what has to stay behind. chevron_right
• This account is unavailable What the message means, and how to appeal it. chevron_right
• Set up and manage passkeys Add a passkey from Settings or the sign-in offer, see its status, and remove one you no longer use. chevron_right
• Sign in with a passkey Use a saved passkey to sign in on the website or Rekorder extension, and what to do when it is unavailable. chevron_right
• Fix passkey sign-in and setup problems Solve common passkey setup and sign-in problems, including unsupported browsers, expired requests and missing credentials. chevron_right

Short answers to the questions we are asked most.

• Can I use Rekorder without an account? Yes. Offline mode lets you record without signing up and saves your recordings on your own device, but it leaves out sharing, workspaces and the editor. chevron_right
• Is Rekorder free? Yes, with a standing ceiling on how much you keep in the cloud. chevron_right
• Does my free time reset each month? No. It is not a monthly quota, so there is nothing to reset. chevron_right
• Do I pay for people who only watch? No. Viewers are never billable, however many there are. chevron_right
• Will Rekorder delete my recordings? Only after a 30-day grace period, only what no paid seat covers, and only as far as it takes. chevron_right
• Does it work in Firefox or Safari? Rekorder is a Chrome extension. Here is what that covers. chevron_right
• Can I record something outside the browser? Yes, with window or entire-screen capture. chevron_right
• Can I record a video call? Yes, the same way as anything else on screen. Check the consent rules where you are first. chevron_right
• Can I embed a recording somewhere else? What a share link can and cannot do outside Rekorder. chevron_right
• Can I save my recordings to Google Drive? Yes, into your own Drive, one recording at a time. chevron_right
• Can I recover a deleted recording? Deletion is permanent. Archive is the reversible option. chevron_right
• Can I delete my account myself? Yes, from Settings. It takes an emailed confirmation and a day. chevron_right
• How do I contact support? Where to write, and what to include so the first reply is a useful one. chevron_right
• How do I report a bug from inside the app? The feedback dialog, and the log file that makes a report actionable. chevron_right