Confirm your account deletion by email EN

How long the link lasts, what to do when it does not arrive, and what asking on its own changes.

When you ask to delete your Rekorder account, Rekorder emails you a link to confirm it. Asking changes nothing on its own. Your account is only scheduled for deletion when you open that link within 60 minutes and click Yes, delete my account.

For how to ask, and what is deleted, see Delete your account and everything in it.

What asking changes, and what it does not

After you click Email me the confirmation link in Settings on the Deletion tab:

Nothing is deleted or scheduled.
You stay signed in, and you can keep using Rekorder as usual.
The Deletion tab says a confirmation link is on its way, and shows the time it works until.

If you change your mind before you confirm, you don't need to do anything. Ignore the email, or open the link and click No, keep my account. If you open the link and just close the page, nothing happens either.

The confirmation email

The email's subject is Confirm deleting your Rekorder account. It is sent to the email address of your Rekorder account, and it shows the time the link works until.

The link works for 60 minutes. After that it stops working, and you need to ask again.
Only the newest link works. If you ask again, the new link replaces the one before it, so use the link from the most recent email.
Each link works once. After you confirm, the same link can't be used again.
You don't need to be signed in. You can open the link on another device, such as your phone.
Opening the link does not delete anything by itself. The page that opens names the account and asks you to confirm. Only clicking Yes, delete my account schedules the deletion.

Confirm the deletion

Open the email and click Confirm account deletion.
Check that the page names the account you want to delete.
Click Yes, delete my account.

You are then signed out everywhere, and your account is deleted 24 hours later. To keep it, sign in before then and click Keep my account and sign in. See Cancel an account deletion.

If you did not ask for this

Don't open the link. Your account stays as it is. To send that email, someone had to be signed in to your account, so secure your email address and the sign-in accounts you use with Rekorder. Then reply to the email to let Rekorder support know.

Troubleshooting

The email did not arrive. Check your spam folder. Make sure you are looking in the inbox of the email address on your Rekorder account. If you still can't find it, ask again on the Deletion tab to get a new link.
"This confirmation link no longer works". The link is older than 60 minutes, or a newer request has replaced it. Nothing has been deleted or scheduled. Ask again on the Deletion tab, and use the link from the new email.
"This deletion is already scheduled". You have already confirmed, maybe on another device. The page shows when your account will be deleted. To keep your account, sign in before then.
"This link has already been used". Nothing more can happen through it. If your account is still scheduled for deletion, you can keep it by signing in.
"This link isn't valid". Your email app may have cut the link short. Make sure you opened the whole link from the email. Nothing has been deleted or scheduled.
"Turn off auto-renew to continue". A Pro subscription on a workspace you own was set to renew again after you asked. Turn off auto-renew in Billing, then open the same link again. It still works if it has not expired. See Why the Delete button is disabled.
"Something went wrong and nothing was changed". Click Yes, delete my account again.

For more help, see The account deletion link will not work.