The account deletion link will not work EN

Expired, already used, replaced or refused - which message means what, and how to get a link that works.

The link in your account-deletion email opens a page that names your account and asks you to confirm. If it doesn't do that, the page tells you why instead. Match the heading it shows to a section below.

"This confirmation link no longer works" (expired)

The link works for 60 minutes after Rekorder emails it. Past that, it stops working. Nothing has been deleted or scheduled - the request simply lapsed.

Ask again in Settings → Deletion to get a new link.

Replaced by a newer link

Only the newest link works. If you click Email me the confirmation link more than once, each new email replaces the one before it - the old link shows "This confirmation link no longer works" too, even if it hasn't been 60 minutes yet. Use the link from the most recent email.

Already confirmed or already used

These two messages both mean the link already did its job, so it can't confirm anything again:

"This deletion is already scheduled" - you (or someone with access to your account) already clicked Yes, delete my account, maybe on another device or earlier in the same email. The page shows the date and time your account will be deleted. To keep it, sign in before then and choose Keep my account and sign in. See Cancel an account deletion.
"This link has already been used" - the confirmation happened a while ago, and the deletion has since been cancelled, carried out, or failed. The link can't do anything more. If your account is still scheduled for deletion, sign in to keep it; otherwise there's nothing to do.

"Turn off auto-renew to continue" (refused)

Rekorder won't schedule a deletion that would leave a Pro subscription still billing an account that no longer exists. If a workspace you own has auto-renew on, the page lists it - for example "Acme — renews on Oct 3, 2026" - instead of letting you confirm.

Turn off auto-renew for each workspace listed in Billing, then open the same link again. It still works, as long as it hasn't expired. See Why the Delete button is disabled.

"This link isn't valid"

The token Rekorder needs isn't in the URL you opened. This usually happens when an email app or a link preview shortens or cuts the link. Go back to the email and make sure you open the whole link, not just part of it. Nothing has been deleted or scheduled. If it still doesn't work, ask again in Settings → Deletion.

"Something went wrong and nothing was changed"

This appears if clicking Yes, delete my account fails unexpectedly. Nothing was deleted or scheduled. Click the button again. If it keeps happening, ask again in Settings → Deletion for a fresh link, or contact support.

Get a link that works

Go to Settings, then the Deletion tab.
Click Delete my account…, type delete everything, and complete the security check.
Click Email me the confirmation link, then open the newest email and follow the link within 60 minutes.