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Where to write, and what to include so the first reply is a useful one.
You can contact Rekorder support by email at [email protected], or by sending a message from the Help Center or from inside the app. A message that says what you were doing and what went wrong lets support help you on the first reply.
The form and the in-app dialog take text only, and your message must be at least 10 characters. Rekorder sends your message together with your account's email address and name, and emails you a confirmation. Support replies by email, so check your spam folder if you don't see the reply.
Support can't see your screen, so the more you describe, the fewer questions come back. Try to cover:
For a billing question, say which workspace it concerns. If you're asking about an invoice, include the invoice number.
A log file records what the extension did during a recording, and it often shows the cause straight away. If you can repeat the problem, turn logging on, repeat it, and send the file with your message. Steps are in Turn on logging and send a log file to support.
If a recording fails to start and logging is off, the extension's error window may offer a Send button that reports the problem to support directly. See How do I report a bug from inside the app?.
Te enviaremos por correo un enlace para iniciar sesión, sin necesidad de contraseña.