Find and download your invoices EN

One per payment, viewable inline or as a file. Issued invoices are never rewritten.

Rekorder issues an invoice for every Pro payment on a workspace. You find them on the workspace's Billing page, in the Payments table. You can open each invoice as a PDF in your browser or download it as a file.

Who can see invoices

Only the workspace owner can see invoices. Admins and members can open Billing, but they only see who owns the workspace and the message Billing for this workspace can only be managed by its owner. See Owner, admin and member: what each can do.
Invoices belong to a workspace, not to your account. If you own several Pro workspaces, each one has its own Billing page and its own invoices.
The Payments table stays on the Billing page after a subscription is cancelled, so you can still get invoices for past payments.

Open or download an invoice

Switch to the workspace the payment was made for.
In the sidebar, under Admin, click Billing. Owners can also click Manage billing on the Users & Seats page.
Scroll down to Payments. Each row shows the Date, What for, Amount, Status and Invoice.
In the Invoice column, choose one of these:
- Click the invoice number, or the magnifier icon (View invoice), to open the PDF in your browser.
- Click the download icon (Download invoice) to save the PDF. The file is named after the invoice number.

The PDF is fetched fresh every time you open it, so it always shows the current state of the invoice.

What the Payments table shows

The What for column tells you what each payment was for:

Subscription: the first payment when the workspace was upgraded to Pro.
Renewal: a monthly or yearly renewal.
Extra seats: seats added in the middle of a billing cycle. See Add seats now, and what proration costs.
Refund: money returned to you. The amount is shown as negative.

The Status column shows Paid, Pending, Failed, Refunded or Cancelled. The table lists the 50 most recent payments.

When a payment has no invoice

A dash (—) in the Invoice column means there is no invoice for that payment:

Failed or Pending payments have no invoice. An invoice is issued only after a payment goes through. See A renewal payment failed.
If a Paid payment still shows a dash, the invoice could not be created. The Rekorder team is notified automatically. If it is still missing later, contact support.

Refunds

When a payment is refunded, the original invoice is cancelled, and a Refund row is added to the table. The refund row links to the same invoice number as the payment it reverses. Open it to see the invoice's current, cancelled state.

Issued invoices are never rewritten

An invoice keeps the billing details that were on file when it was issued: the name, company, address, Tax ID and PO number. If you change your billing details later, only invoices issued after the change use the new details. Past charges are not recalculated either. See Billing details, VAT numbers and reverse charge.

If an invoice that has already been issued has a mistake, you can't edit it yourself, but support can cancel it and issue a corrected one. Contact support, give them the invoice number, and email the correct details: name, company name, address, Tax ID and PO number, as applicable.

Invoices are not sent by email

Rekorder's purchase, renewal and refund emails confirm the payment, but they don't include the invoice. Get the invoice from the Billing page. See The emails Rekorder sends, and how to stop them.

Before you delete your account

Once your account is deleted, you can't get your invoices from Rekorder anymore. The deletion page reminds you how many invoices each workspace you own has, and links to its Billing page. Download the ones you need first. See Delete your account and everything in it.