The popup still says Free after upgrading EN

The Free/Pro label in the extension popup's top bar isn't stored in the extension. It's fetched from your account every time you open the popup, and it describes the workspace that's currently selected in the popup, not just your account as a whole.

Where this label comes from

• Each time you open the popup, it asks the server for your current plan status. Nothing about it is cached inside the extension between opens.
• The label reflects the selected workspace, shown next to the hub icon in the top bar. If you belong to more than one workspace (for example a personal one and a team one), each can have its own status.
• For a personal workspace, "Free" means that workspace itself hasn't been upgraded.
• For a team workspace, "Free" means something more specific: you personally haven't been assigned a paid seat in it. The workspace can already be on Pro while you still see "Free", if the owner hasn't given you a seat.

Make it re-check

1. Close the popup and open it again. Since it fetches your status fresh on every open, this alone fixes it in most cases.
2. If it still says Free, click the hub icon in the top bar to open Workspaces, and check which workspace is selected. If you upgraded a different workspace than the one selected here, switch to the one you upgraded.
3. Make sure you're signed in with the same account you used to upgrade. The extension follows whichever Rekorder account is signed in in your browser, so if you have more than one account, you may be looking at the wrong one.
4. If you're on a team workspace, confirm the workspace owner actually assigned you a paid seat, and not just upgraded the workspace itself.

Troubleshooting

• If the badge reads OFFLINE instead of Free or Pro, you're in Offline mode, which doesn't check your account's plan at all. Switch to Cloud mode first.
• If you're the workspace owner and just completed checkout, give it a moment before reopening the popup in case the payment is still being confirmed.
• If none of the above explains it, contact support with the workspace name and the account email you upgraded with.

Related articles

• Upgrade a workspace to Pro
• Who needs a paid seat, and who does not
• Give someone a paid seat, or take it back
• The workspace you are browsing vs the one you record into
• Cloud mode and Offline mode: which one you are in