The recording never appeared in my library EN

A recording that seems to have vanished almost always still exists — it's usually just recorded into, or filed under, a place you're not currently looking at. Work through these checks in order before assuming it's gone.

1. Check the workspace you recorded into

The extension records into a record target workspace, which can be different from the workspace you're currently browsing on the website. If your record target was set to a team workspace, the recording won't show up while you're browsing your personal workspace, even though nothing is actually missing.

• Open the extension popup and check which workspace is shown as the destination for your next recording.
• On the website, use the workspace switcher in the dashboard sidebar to look through every workspace you belong to.

See The workspace you are browsing vs the one you record into and Set where your next recording lands for more on how this works.

2. Check Archive, folders and Shared with me

The default library view only shows your own, non-archived recordings at the workspace root. A recording can be out of sight because:

• It was moved to the Archive.
• It was moved into a folder, and you're looking at the workspace root (or a different folder).
• It's a teammate's recording shared with you — those live under Shared with me, not in your own list.

3. Give it a moment if you just finished recording

A recording can briefly disappear from view between when you stop recording and when it finishes uploading and processing. Wait a minute and refresh the page. If it still doesn't show up, see What happens between stopping and the video being ready and It has been "processing" for a long time.

4. Check whether it was ever saved

A very short or empty recording — for example, one stopped right after it started — may never have been saved as a real recording in the first place. See Why an empty recording disappeared from your library.

Troubleshooting

• If you're using search and not finding it, remember that results are scoped to the workspace you're currently browsing, not every workspace at once. See Find the moment something was said.
• If you've checked every workspace, Archive and folder and still can't find it, contact support.

Related articles

• The workspace you are browsing vs the one you record into
• Set where your next recording lands
• Organise recordings into folders
• Archive vs delete
• Everything shared with you, in one place
• Why an empty recording disappeared from your library
• It has been "processing" for a long time