Cancel an account deletion EN

How long you have, where the choice appears, and when it stops being offered.

After you confirm an account deletion, you have 24 hours to change your mind. To cancel, sign in to Rekorder before the deletion time and choose Keep my account and sign in. There is no cancel button in Settings. You can only cancel by signing in.

When a deletion can be cancelled

Deleting your account takes two steps. You request it in Settings → Deletion, and then you confirm it with the link Rekorder emails you. Your account is only scheduled for deletion once you click Yes, delete my account on the page that link opens.

If you have not confirmed yet, there is nothing to cancel. Ignore the email or close the page. The link stops working after 60 minutes, and nothing is deleted.
If you have confirmed, the deletion is scheduled for 24 hours after you confirmed. You are signed out on every browser and in the extension. The confirmation page and the email Rekorder sends you both show the deletion date and time.

Cancel the deletion

Sign in to Rekorder the way you usually do. You can use the Sign in to keep my account button in the "Your Rekorder account is scheduled for deletion" email, the website, or the extension popup.
Instead of your dashboard, you see a page that says Your account is scheduled for deletion. It shows when your account will be deleted and how much time is left.
Click Keep my account and sign in.

The deletion is cancelled and your sign-in finishes as usual. If you signed in from the extension, the extension is signed in too. Your recordings, workspaces and settings stay exactly as they were.

Rekorder then emails you "Your Rekorder account will not be deleted". If you did not cancel the deletion yourself, someone else signed in to your account. Secure your email address and the sign-in accounts you use with Rekorder, then reply to that email.

When you confirmed the deletion, Rekorder emailed a warning to the teammates in workspaces you own. Cancelling doesn't send them another email, so let them know yourself that nothing is being deleted.

If you click "No, continue with deletion"

Nothing changes, and the deletion goes ahead at the scheduled time. You can still change your mind: sign in again before then and choose Keep my account and sign in.

When cancelling is no longer possible

You can cancel until the deletion actually starts, which happens at the scheduled time. After it starts, Rekorder can't hand the account back, because part of it may already be erased. If you sign in at that point, you see Too late to cancel.

After the deletion has finished, signing in with the same email address starts a new, empty account. None of your old recordings or workspaces come back.

Troubleshooting

You opened the confirmation link again and see "This deletion is already scheduled". The link can't cancel anything. Click Sign in and choose Keep my account and sign in.
Nothing happened when you clicked a button on the "scheduled for deletion" page. That page only waits 15 minutes for an answer. Sign in again to get a fresh one.
You can't sign in at all. Contact support before the scheduled time. Support can also cancel a deletion that hasn't started yet.