Your checkout quote expired EN

Prorated quotes are held briefly. Nothing was charged.

When you add seats partway through a billing period, Rekorder gives you a quote: a fixed price for the new seats that covers only the part of the period that is left. The quote is held for about an hour. If you do not pay within that time, it expires. Nothing was charged, and your workspace keeps its current number of seats. To add the seats, start again and you get a new price.

Why quotes expire

A prorated amount depends on how much of your billing period is left, so it gets smaller every day. A quote only stays valid for a short time so you never pay yesterday's figure.

A quote can also stop being valid before the hour is up. This happens if you change your billing details after the quote was made and your VAT rate changes as a result. See Billing details, VAT numbers and reverse charge.

How you know a quote expired

You may see any of these:

On the payment page: "This quote has expired", with the explanation "A prorated amount shrinks every day, so quotes are held for a short time only. Nothing was charged. Start the change again to get a current figure."
When you select Complete purchase: "This quote has expired. Start the change again from Users & Seats — nothing was charged."
By email: the workspace owner gets an email titled "Your Rekorder Pro seat upgrade was not completed". It says how many seats you were adding and confirms that the workspace stays at its current seat count.

Until a quote expires, Users & Seats shows "Payment pending — finish adding N seat(s)". Select Continue payment to go back to the payment page without starting over.

Get a new quote

In the dashboard, open Users & Seats for the workspace. On the expired payment page, you can select Back to Users & Seats instead.
Enter the total number of seats you want, choose Add now, and select Update seats.
On the payment page, check the new amount under Due today, and then select Complete purchase and Pay now.

The new amount may be a little lower than the old one, because less of your billing period is left. For the full steps and how the amount is worked out, see Add seats now, and what proration costs.

Your VAT rate changed

If you edit your billing details after the quote was made and your VAT rate changes, the payment page shows "Your billing details changed". It tells you which VAT rate the quote used and which rate applies now. You cannot pay that quote, because Rekorder never charges an amount you were not shown. Nothing has been charged. Select Back to Users & Seats and start the change again to get a price at the current rate. See Billing details, VAT numbers and reverse charge.

Buying Pro for the first time

The first checkout for Pro can show a similar message: "Your checkout total changed. Please refresh pricing and start checkout again." This usually means your billing address changed how tax applies. Nothing was charged. Select Refresh, then start checkout again from pricing. See Upgrade a workspace to Pro.

Troubleshooting

"This page has been open a while. Reload it to refresh your saved payment methods." Your quote is still valid, but the list of saved cards may be out of date. You can reload the page. It keeps the same quote and the same amount, and you will not be charged twice.
"The price changed while you were confirming, so nothing was charged." Something changed between the quote and your payment. For example, a new day started or the subscription renewed. Try again to see the current amount.
You are not sure whether you paid. If the payment went through, the payment page shows "These seats have already been added" and the new seat count. If the quote expired, the expiry email and the payment page both confirm that nothing was charged. Every charge also has an invoice. See Find and download your invoices.