Change the card on file EN

Replace it before the next renewal, from the billing page.

You replace the card Rekorder charges on the Billing page for the workspace, in the Payment method section. The new card replaces the one on file and is used for every future renewal. Nothing is charged when you save it.

Before you start

Only the workspace owner can do this. Other members opening the page see "Billing for this workspace can only be managed by its owner."
The card belongs to one workspace, not to your account. If you own several paid workspaces, each has its own card on file and each is changed on its own billing page.
This applies to subscriptions billed by card. If the page says "Billed through PayPal", Rekorder holds no card for you — the funding source is a setting in your PayPal account. See Card or PayPal: the differences that matter.
The workspace needs a running Pro subscription. If Pro has ended, there is nothing to update: the page offers Pro Pricing instead, and you enter a card when you subscribe again.

Replace the card

Open Billing from the menu. The line under the heading names the workspace — check it is the one you mean to change.
Find the Payment method section. It shows the card brand, the last four digits and the expiry date of the card currently on file.
Select Update payment method.
Enter the new details in the dialog that opens.
Select Save payment method. Your bank may ask you to confirm the new card before it is saved; some payment methods take you to their own page and back.

The page reloads, and the Payment method section shows the new card.

What changes, and what does not

Nothing is charged when you save. The card is authorised for future payments only.
The old details are gone. Rekorder keeps one payment method per workspace, so saving a new one replaces the previous one.
Your renewal date, billing interval and seat count are untouched. See When your subscription renews, and where to see it.
Later charges use the new card — the renewal itself, and a prorated charge if you add seats mid-cycle.
If you save a Link payment method rather than a card, the section shows the Link logo and "Your Link payment method is saved for future renewals" instead of a card number.

If the card has expired, or a renewal already failed

The Payment method section warns you before a card becomes a problem: "This card expires before your next renewal. Add a new one so the renewal goes through", and, once the date has passed, "This card has expired and cannot be charged. Add a new one to keep Pro active." In both cases the fix is the same — add a new card with the steps above.

If a renewal has already failed, Pro keeps running through the grace window, and the billing page stays available so you can put a working card on file. Saving the card does not charge it there and then: Rekorder retries the failed renewal on its own schedule and uses whatever card is on file at that moment. A renewal payment failed covers the retries and the grace window; Your card is expiring, or has expired covers the warnings.

Troubleshooting

There is no "Update payment method" button. Either you are not the workspace owner, the workspace has no running Pro subscription, or the subscription is billed through PayPal.
"Payment confirmation is still in progress." A payment you just made has not been confirmed by the payment provider yet. Wait a couple of minutes, reload the page, and try again.
"That payment method could not be saved" or "That payment method was not confirmed." The details were rejected or the confirmation step did not complete. Check the number, expiry and security code, and try again — or use a different card. Repeated refusals come from your bank, so they are the ones to ask.
"Payment-method updates are temporarily unavailable." The payment form could not load, usually because a script blocker or a strict privacy extension stopped it. Disable it for this page, reload and try again.
The old card is still shown. Reload the billing page. If it still shows the old card, the new one was never saved — run through the steps again.