Why the Delete button is disabled EN

The Delete my account… button in Settings → Deletion stays disabled while any workspace you own has a Pro subscription that will renew. Rekorder won't delete an account and leave a subscription charging you for it. To unlock the button, turn off auto-renew for each of those workspaces. You can then delete your account straight away. You don't have to wait for the paid period to end.

What the Deletion page shows

When something is in the way, a notice above the button says Turn off auto-renew first and lists each workspace that is holding it up, for example "Acme renews on Oct 3, 2026." Under the list, the page says Turn off auto-renew above to continue.

Only workspaces you own count. A Pro subscription on a workspace where you are just a member or admin doesn't block you.

Turn off auto-renew

Do this for each workspace in the list:

1. In Settings → Deletion, click Turn it off in Billing next to the workspace. This opens that workspace's Billing page.
2. In the Cancel section, click Cancel renewal and confirm.
3. Go back to Settings → Deletion. When no workspaces are left in the list, the Delete my account… button works.

Cancelling renewal is permanent, and you can't resume a cancelled subscription. To get Pro back, you would have to subscribe again. For the full details, see Cancel a subscription, and what you keep.

What happens to time you have paid for

When you cancel renewal, the workspace keeps Pro until the end of the period you paid for. If you then delete your account, that remaining time is lost, and you don't get a refund. The Deletion page shows this for each affected workspace, for example: "Acme has Pro until Oct 3, 2026. The time left is lost, with no refund."

If you want to use the rest of your paid time, cancel renewal now and delete your account after Pro ends.

Before you delete, download any invoices you need. After your account is deleted, you can't get them from Rekorder any more. See Find and download your invoices.

Troubleshooting

• The Billing page says "Payment confirmation is in progress." You can't cancel renewal until the payment provider has confirmed the subscription. This usually happens after a recent purchase or change. Wait for the confirmation, then cancel. Until then, the workspace keeps blocking deletion.
• You subscribed again after cancelling. A new subscription renews, so the workspace blocks deletion again. Turn off auto-renew for the new subscription too.
• You get the error "Auto-renew is still on for…" after clicking Delete. A subscription on a workspace you own started renewing again after the page loaded. Turn it off in Billing, then try again.
• You already asked to delete your account, then turned renewal back on. You can't confirm the emailed link while renewal is on. It works again once you turn renewal off. If you already confirmed the link, your account stays scheduled for deletion but won't be deleted while a subscription can still renew. Nothing is removed during that time. Deletion goes ahead as soon as you turn renewal off.
• You can't see the Billing page for a workspace. Only the workspace owner can manage its billing. If the workspace is in the list on your Deletion page, you own it. Open it from the Turn it off in Billing link there.

Related articles

• Cancel a subscription, and what you keep
• When your subscription renews, and where to see it
• Delete your account and everything in it
• Confirm your account deletion by email
• What happens to your workspaces and teammates
• Find and download your invoices